Our Policies

All orders are processed within 1–3 business days, excluding weekends and holidays. Processing time begins after your order has been successfully placed and payment has been confirmed.

During launches, promotions, and high-volume periods, processing may take longer. Processing time is separate from shipping transit time.

Standard shipping typically takes 3–7 business days after your order has been dispatched. Expedited shipping typically takes 1–3 business days after dispatch.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Tracking information will be sent to the email address associated with your order once it ships.

Due to the nature of our hair products, all sales are final. We do not accept returns or exchanges for change of mind, incorrect length selection, or personal preference.

If you receive an incorrect or damaged item, please contact our customer support team within 48 hours of delivery so we can review the issue.

If your order arrives damaged or contains an incorrect item, please contact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging.

Our team will review your report and provide next steps. Please keep all original packaging while your concern is being reviewed.

To maintain the beauty and longevity of your premium raw hair, gently detangle from the ends upward before washing. Cleanse with a sulfate-free shampoo and follow with a moisturizing conditioner.

Avoid excessive heat and always apply a heat protectant before using hot styling tools. Allow hair to air dry when possible and store it carefully when not in use.

Proper maintenance helps preserve softness, shine, and overall hair quality.

Please review your order details carefully before completing checkout. If you notice an error, contact customer support as soon as possible.

Changes or cancellations cannot be guaranteed once an order has entered processing or has shipped.

For questions regarding products, orders, or delivery, please reach out through our Contact page.

When contacting us about an existing order, include your order number and the email address used at checkout to help us assist you efficiently.